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MedSurge

Medical Equipment sales and Service

US: 716-426-9868
Canada: 647-344-5683

 

Return Policy

Items ordered from our website can be returned for FREE within 30 days of receipt of shipment in most cases. Most returns for items purchased directly from MFI must be processed through our Online Returns Center. Some products have different policies or requirements associated with them. If the "Shop with confidence at MSI section under the add to cart button details "Free Returns", the product is eligible for returns!

 

Eligible Products:

  • Must be returnable, unopened, unused.

  • In original packaging. Safety seals cannot be opened or broken.

  • The return request must be submitted within 30 days of receiving delivery.

  • Once a return is authorized it must be returned to MSI within 10 business days of the return authorization.

  • The customer is responsible for packing returns properly. If an item becomes damaged during the shipping process the return may be denied once inspected at MSI or the manufacturer.

Details:

  • MSI shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product or the item is damaged during shipping. Denied returns will be immediately disposed of.

  • Once the item is received at our fulfillment center, it will take approximately 5 business days to be processed by our team and 5 business days for the refund amount to show up in your account.

Non-Returnable Items

We would love to process every return request. However, due to health and safety concerns, we are unable to authorize all returns. Certain products are forbidden to be returned due to their biohazard nature.

Non-returnable items include but are not limited to:

  • Customizable Items

  • Digital Items

  • Items Missing Original Packaging

  • Items With Broken Safety Seals

  • Special Order Items

Computers and Electronics

Electronics purchased from MSI that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase. Any returned item that is damaged through customer misuse is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a restocking fee based on the condition of the product.

Wrong Items

If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not.

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Samantha
May
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Marketing Executive

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