Medical Equipment sales and Service
No merchandise may be returned without prior written authorization by MedSurge
The return period for products is 30 days from delivery.
Medsurge shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product.
MedSurge Error: 100% credit including shipping expenses.
Unused goods in original packaging receive an 80% credit, and the customer is responsible for shipping expenses both ways.
Damaged goods will receive credit dependent on the condition of the product, and the customer is responsible for shipping expenses.
No credit will be issued if the item is non-returnable, such as a custom or special order, or in the case that the item is damaged due to improper handling/packaging by the customer.