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Medical Equipment sales and Service

US: 716-426-9868
Canada: 647-344-5683

Return Policy

  • No merchandise may be returned without prior written authorization by MedSurge  

  • The return period for products is 30 days from delivery.

  • Medsurge shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product.

Credit Guidelines

  • MedSurge  Error: 100% credit including shipping expenses.

  • Unused goods in original packaging receive an 80% credit, and the customer is responsible for shipping expenses both ways.

  • Damaged goods will receive credit dependent on the condition of the product, and the customer is responsible for shipping expenses.

  • No credit will be issued if the item is non-returnable, such as a custom or special order, or in the case that the item is damaged due to improper handling/packaging by the customer.

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